What Is Servant Leadership?
/This article explores the question “What is servant leadership?” and some recommendations for leaders who want to become great servant leaders.
Servant Leadership as a formal leadership approach has been around since the 1970’s. The positive impact a leader who follows the servant leadership approach has is impressive. It is widely accepted that employees who are supported by a leader who embraces the servant leadership model feel more engaged and purpose driven. In short, employees have greater trust in their leader and as such feel a greater sense of ownership, impact and creativity for their work and often the organization. All of this leads to employees who are more loyal and therefore turnover costs and loss of institutional knowledge decreases.
I have to say I am not fond of the phrase ‘servant’, instinctively it is a negative trigger word for me and may be for you as well. And yes, I know that in this context it is meant as positive – to intentionally and willingly support others so they can be the best they can be. I liken this to how a parent chooses to put their children’s needs before their own so their children can grow and become the best they can be. Still, I wish that Robert K. Greenleaf who initially coined the name ‘Servant Leadership’ would have found another name.
I think it is important to lay a foundation and share my belief that every one of us can be called on to be a leader, no matter what our official title may be. For example, if people look to you for your expertise during a meeting, you are likely being a subject matter expert and leader in that moment. Therefore, anyone can follow the servant leadership model in their day-to-day work. Let me also share my belief that while an organization may not embrace a servant leadership culture, an individual can still develop a culture within their own department / bubble that embraces qualities of service leadership.
What Is The Difference Between Servant Leadership And Traditional Leadership?
A popular question is “What is the difference between servant leadership and traditional leadership?”
Servant leadership occurs when a leader sees the support and growth of their people (including their personal and professional health and development) as their main responsibility; basically, people come first. The main focus of a servant leader is to support the company’s employees and to provide them with the resources, information, flexibility, training and coaching they need (see my 11 Principles below), so they will be inspired and committed to working together to reach the company goals and market success. Service leadership is about empowering people as a valuable asset and enriching them in order to reach defined company goals.
Traditional Leadership focuses more on hierarchy and a high degree of guidance and influence in what employees do, how they do it and when; basically, company comes first. Following a pre-established process is typical in a traditional leadership model. Employees are given very little decision-making opportunity or autonomy. This ‘distance’ and lack of personal control means employees often feel very little ownership and commitment to their work or the company. The main focus of a traditional leader is to reach the company goals and market success in any way possible using people (to varying degrees) as a necessary resource.
Being A Servant Leader in 2022
Successful leaders in 2022 must accept they don’t have all the answers. New technology, new ways to work, new market conditions, new employee needs and new client needs are constantly shifting our world. Servant leaders embrace this and see this insight as a positive… a superpower that their competition may not (and often do not) have.
Servant leaders empower and inspire their employees to bring their whole self and unique expertise to each task. To do this servant leaders invest time to get to know the people around them. Servant leaders get to know people’s skills, what inspires them, how they communicate, their goals and opportunities for growth. Servant leaders learn how to help others succeed.
The same way a servant leader helps their employees develop new skills and be their best in their personal and professional lives, servant leaders also embrace growth in their own personal and professional lives; they serve as a living example for their team. In 2022, I believe one of the most important attributes of a successful leader is knowing that being a leader is a privilege and must be seen as a constant journey, a never-ending opportunity for each of us to invest in ourselves. There will always be strengths a great leader will have to learn, be reminded of and even re-learn. The moment a leader feels comfortable is the moment they will be losing their advantage.
Bruce Mayhew’s 11 Principles of a Powerful Servant Leader
As I mentioned above, I’m not thrilled about the term ‘Servant Leadership’ so for now I’m going to call these principles my ‘11 Principles of Service Leadership’. In one way of another, many of the people I work with ask me, “What do I have to do to be a great leader?” To be a leader no matter what your title says you are, you have to be committed to a life of learning about and practicing all of the following 11 principles.
Acceptance that leadership is a never-ending journey
Self-aware (Our Strengths, How We Act, Our Impact on Others)
Humanity (Values, Individuality, Empathy / Compassion)
Earn Trust (Faith, Confidence, Reliance / Commitment)
Vision (Dreamer, Prophet, Communicate Strategic Direction)
Transparent (Vision is shared, ‘Why’ is shared, Measurements of Success shared)
Foster Inclusivity (A trusted method for Input, Belonging, Diversity, Respect)
Be a Gardener to Individuals and Teams (Coach, Inspire, Ownership / Responsibility, Develop Others, Let others fail /learn, Support / Reward, Collaboration / Community)
Patience (Stamina, Serenity, A Listener)
Competence (Capability, Skill, Experience)
Character (Charm, Charisma, A Healer)
Conclusion
A servant leader sees beyond the company goals and ROI and instead actively seeks to develop and empower each employee and to align each employees’ goals and need with the goals and needs of the company.
I encourage you to explore how you can position your employees first and how you can align their goals with the goals of the company. On your own leadership journey, explore how self-aware you are and the trust you may or may not be developing as you support and communicate with others. And don’t forget to invest in yourself. Being a great leader is rarely a natural skill and learning how to be a great leader is not easy and doesn’t happen overnight. If you need help, find a mentor and a coach (I said and, not or) to help you become a better leader.
Thank you for reading “What Is Servant Leadership?”. I look forward to your thoughts, comments, stories.
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