How I Help Leaders Explore How Leadership Has Changed

The following are an edit of my notes from a Podcast interview I gave about leadership and how to develop an energized corporate culture with motivated, inspired employees.

Because of the length of my notes, this is Part 1 of what will be a two-part series. 

Please enjoy… and watch out for Part 2. Also, please consider liking and leaving comments below.

How I Help Leaders

I help new and experienced leaders understand how leadership has changed over the years and how they may be able to do better. There have been important changes in how to approach leadership especially in the three important areas of; coaching your team, motivation versus inspiration, and how to create a diverse and thriving corporate culture. I help clients and conference attendees explore their experiences and ask important questions of themselves and the world around them by creating a safe space where learning is important.

I see leaders fitting within a couple of buckets. There are:

  1. Leaders who have been around for 30 or more years and who came into leadership when everyone around them was just like themselves. Their co-workers and customers wanted the same things so it was easy to understand what someone else expected. They lived in a world where the leader was the boss, laptop computers were a novelty and the size of small suitcases, email was a new communication tool that few people had access to, and unless you were a sales person the only way you could be productive was to be ‘at work’ where you had a desk, a phone and likely a secretary and/or access to a typing pool. Even voicemail was a new thing.

  2. Young leaders who have grown up in a very different world than their parents and likely their initial role-models. They see a world where everyone has a voice (or should), is constantly connected by the internet, their mobile phones have more memory and processing power than the Apollo 11 guidance computer – a spacecraft that landed on the moon in 1972 (source: RealClear Science), empowering information is only a Google search and YouTube video away, and where choice and individuality are not only robust, they are expected and most people correctly recognize diversity as an empowering asset. 

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I believe exploring and acknowledging these differences and the generational differences in the workplace is important, not to marginalize anyone but because it is important for each of us to understand the world we live in and then recognize the world we came from. Before we can begin to understand others we have to understand ourselves and our experiences. And for leaders, understanding our own perspective and our experiences really matters in how we lead, mentor, coach and inspire the people that depend on us. 

The interesting component here is that when Boomers and Generation X raised their Millennial and Generation Z children, they told their kids they could do anything and have anything and not to compromise. Then when these generations entered the workplace their, Boomer and Generation X leaders often interpret their curiosity and independence as entitlement and wonder, “Why they can’t just sit at their desk and do the work I’m telling them to do?” even though Millennials and Generation Z are behaving exactly how their parents raised them.

So, as a Corporate Trainer and Executive Coach I help leaders of all ages see how the world has changed and explore research I share with them as well as their own experiences to help understand what motivates individuals from all generations in the workplace. Motivators like having a purpose, personal growth, making a difference, feeling like they are contributing and wanting to have fun at work are all the elements of a thriving corporate culture that inspires employees. It’s important to note that while approaches to leadership are changing, Boomers are not used to thinking this way (I say this as a Boomer). No fault of our own. When they were young most Boomers didn’t work to have a purpose and be inspired, they went to work to get a paycheck so they could get a house and provide for their family. Work for a Boomer was often separate from their life but for Millennials and Gen Z… and even some Gen Xers, all of it is integrated.

The beauty is that most people no matter what generation they are from can tap into this concept pretty easily because it makes sense and is empowering. They can reflect on what they feel and want themselves as well as what they see their employees asking for. The people I work with or the audiences I present to also recognize that seeing something and being able to implement it are two different things – but change is possible. For all of us to change means we have to break our old habits (or expectations) about being a boss… and with desire, attention and often a bit of guidance change happens and is wonderful for everyone.

This is the base line of where I start. I help clients and/or conference attendees take the next step to realize difference is ok; that great leaders use that difference and use each other’s strengths. That the world is far too complex and great leaders embrace the diversity of:

·      Four different generations being in the workforce (age diversity).

·      People being equal regardless of their gender or sexual orientation.

·      Cultural and religious differences.

·      Disability / Ability.

Being a great leader requires taking time to reflect on ourselves and the environment we want to create. It’s being a coach who believes that one of their primary goals is to empower and inspire their employees to be their best and to do their own work.

Conclusion - and prelude to Part 2.

To be a great leader we have to be able to create an empowered corporate culture that gives people space to contribute their ideas while they also learn, grow and be proud of what they are contributing… and the difference they and the company are making together. Great leaders build a corporate culture that is truly based on the values of the organization then that creates a space where trust and motivation and respect become a common environment. Part of that is hiring the right people… and that is one of the key focuses I’ll discuss in part 2.

Thank you for reading. I hope you have enjoyed. Please leave a comment if have a moment.

Bruce

About Bruce and Bruce Mayhew Consulting.

Bruce is Corporate Trainer and Executive Coach.

As a Corporate Trainer Bruce Mayhew (of BMC) specialize in customized Time Management Training, Email Etiquette Training, Leadership & New Leadership Development, Generational Differences and other soft skills training solutions in Toronto and across Canada. Bruce is also an Executive Coach to a few select clients.

BMC helps your greatest assets think productive and be productive.

Bruce is an experienced motivational speaker in Toronto and has inspired audiences across Canada and within the USA and the UK. Bruce works hard to always make sure your training event, conference, retreat, or annual general meeting is a success. 

10 Tips to Lead Your Team Through Change

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Leading teams is a wonderful, rewarding challenge. And while most of us would not want to spend our whole career in the middle of change, leading teams through change is often even more of a rewarding challenge.

So, what does leading your team through change mean? Whether it is change for only one product line or change for the whole company, there are many special places leaders need to pay attention to support change. Where should a leader / leadership team begin you ask? Here are 10 steps.

  1. Create a plan starting with research. Speak with your stakeholders and listen to their objectives and concerns. From there define your goal. What internal talent and external talent will be involved? How do you keep people engaged who are not directly involved in the change initiative, but who you need to be supportive? Where will the biggest challenges be and how can you prepare to face them head on and minimize their impact.

  2. Understand the end goal. It's critical to understand the end goal and objectives before starting out. This includes what is the evidence to support the goal?

  3. Anticipate a need for flexibility. No plan is perfect, and no market is stable. Things like opportunity, technology and manpower change every day. What is your plan to keep yourself and your team in an adaptable and flexible mindset?

  4. Share the plan with everyone and communicate it clearly. Leaders need to support their plan in context to every conversation they have, every meeting and every business decision. In addition, be prepared to discuss the intrinsic value of change for everyone involved – from the company all the way through to employees, suppliers and customers. Don’t make it only about costs and revenue (extrinsic value). People have to feel proud of what and why their world is changing.

  5. Remember your people are people – this goes for employees, customers and suppliers. Be prepared for them to ask questions and encourage them to share their concerns. Demonstrate your commitment to them and the process. Also, recognize great work from both the people who are directly involved in the change initiative as well as those who are holding down the fort (as my dad would say), and making sure everything else is working as it should.

  6. Identify champions and support those people who are respected / looked up to and great networkers. These people are likely naturally positive (glass-half-full) and patient. Your champions should be able to clearly articulate the values of the company and the value of the change initiative.

  7. Delegate tasks. Everyone has to feel they are an important part of the team - it should not be something that only a ‘special few’ ever participate in or take credit for. Even the people whose work may not be changing have to see that their stability provides a foundation for the change initiative to happen.

  8. Set stable, realistic objectives. This and the next step go hand-in-hand and are important for leaders to do whether they are working on a change initiative or not. To be a great leader one has to set stable, realistic objectives that everyone understands. Big-picture objectives become department objectives and then translate into individual objectives. Stable, realistic objectives allow everyone to ‘see’ how, when and why they are contributing.

  9. Manage expectations. Stay connected with customers, suppliers and employees. Keep everyone informed. It’s good project management where everyone knows what is going on, and the same is true for change management. In addition, within a change environment leaders should expect conflicts will arise due to fear of status, a team members’ lack of clarification or perhaps fatigue from short-term longer than usual working hours. Whatever the reason leaders must expect this will happen and be prepared to have difficult conversations that will resolve conflict in a constructive and positive way.

  10. Hold people accountable. If change is going to be successful leaders have to depend on their resources. In the case where an objective is slipping, don’t let it linger hoping it will self-correct. Get on it quickly. As with #3, anticipate flexibility. Perhaps someone’s assigned task can’t be completed as expected. That’s OK – they can still be held accountable for raising concern as soon as possible and working with the team to make necessary adjustments. 

I believe communication is a leaders most important ability when it comes to change and change management. Being a motivating, inspiring leader who demonstrates you are proud of your team and committed to open and respectful communication will be your greatest ability… equalled only with planning thoroughly and staying flexible.

There is always going to be more that could be said about change management and leading change, but I believe these 10 tips to lead your team through change gives you a good grasp of the basics. Just be careful, don’t underestimate the value of planning ahead and preparing for change. That said, don’t paralyze your initiative by getting into the loop of over-planning. One thing you may want to explore is the benefits of both Agile Project Management as Traditional Project Management. Both may have some place within your change management plans.

One final note about why we need to embrace change. If we don’t accept that change is a constant we risk falling behind our competition and failing to meet our clients’ needs. We also risk losing important talent if they:

a) Don’t feel supported and kept in-the-loop or
b) Feel their abilities and experience are falling behind their peers because change is being ignored. 

Best to embrace the challenge, the hard work and the benefits change brings us. Thanks for reading.

Bruce



About Bruce and Bruce Mayhew Consulting.

Bruce is Corporate Trainer and Executive Coach.

Bruce Mayhew.jpg

As a Corporate Trainer Bruce Mayhew (of BMC) specialize in customized Time Management Training, Email Etiquette Training, Leadership & New Leadership Development, Generational Differences and other soft skills training solutions in Toronto and across Canada. Bruce is also an Executive Coach to a few select clients.

BMC helps your greatest assets think productive and be productive.

Bruce is an experienced motivational speaker in Toronto and has inspired audiences across Canada and within the USA and the UK. Bruce works hard to always make sure your training event, conference, retreat, or annual general meeting is a success.