Clients
Behavioural event interview hiring skills training
A structured interview processes improves your hiring process by providing greater accuracy and removes bias. Diversity, inclusion, and highly productive teams all happen when you implement a reliable, measurable, BEI solution.
- Imagine being able to objectively use (and re-use) predetermined questions and a rating scale to accurately predict a candidate’s on-the-job success.
- Imagine saving valuable time by streamlining your interview and evaluation process, resulting in both faster and more confident decision-making.
- Imagine using a hiring format that provides proof you use a fair and ethical hiring practice.
- Imagine an interview process that provides a roadmap to help you onboard and customize training for new employees saving you time and money.
What are BEI’s and why do they work so well?
A BEI (behavioural event interview) is a structured interview assessment approach that predicts future behaviour by exploring a candidate;‘s past behaviour.
Master behavioural event interviews training for your hiring managers. Behavioural Event Interview skills training teaches participants how to prepare for and conduct a hiring interview. Together we prepare an interview checklist, questions and an evaluation scorecard.
My Behavioural Event Interview (BEI) Training gives leaders a structured, proven approach to hiring.
Hiring the right people isn’t just about filling open positions — it’s about building strong, engaged teams that perform and stay. Interviewing skills training is an investment that helps leaders consistently hire people who meet job requirements while aligning with the corporate culture and values.
I’m Bruce Mayhew, your behaviour event interview & hiring trainer. Let me help you prepare for your next interview and best hire
My goal is to help you learn how to prepare for and conduct interviews that focus on past behaviour — one of the strongest predictors of future success. Participants also learn how to recognize and reduce unconscious bias, ensuring fairer and more inclusive hiring practices.
I specialize in helping leaders grow and keep their team adapting and their organizations thriving. That often means tailoring our existing business etiquette and human-skills training programs to meet the needs of my clients and their employees.
As a former Scotiabank leader, I spent 11 years in roles spanning sales & marketing, corporate marketing, and cash management — work that included launching debit point-of-sale in major markets, training national corporate sales teams, and supporting merger integrations. That early experience honed the strategic clarity and human-centred approach that I now brings to every engagement.
Today, clients value me and my work for my clear frameworks, energizing delivery, and immediately usable tools — whether I’m guiding a room through a tough feedback conversation or teaching busy executives how to prepare for and conduct a hiring interview. My training pillars — Write/Listen/Speak, Work Efficiently, and Leadership & Strategy — anchor custom solutions that match each organization’s culture, strategy, and goals.
I am a keynote speaker, professional development trainer, executive coach and author with over 20 years of experience. I have earned a reputation as a transformational leader and facilitator specializing in leadership development, difficult conversations / crucial conversations training, generational differences, email etiquette, time management and more.
In my personal time I volunteer for a number of local and national charities. I have been a board member on multiple Toronto based grass-roots not-for-profit agencies and am a recently retired part-time SPIN instructor which I loved doing for over 20-years.
Benefits of Behavioural Event Interview (BEI) Training
Bruce Mayhew Consulting offers performance-based, structured interview skills training that will give you the information, templates and confidence you need to:
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Speed Up Hiring and Attract Top Talent:
Streamline your recruitment process with a structured interview approach that leverages behavioural questions to quickly pinpoint high-potential candidates. This efficient method shortens the time-to-hire, enabling you to secure top talent ahead of your competitors and fill vacant roles faster.
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Enhance Transparency and Predict Future Performance:
Structured interviews introduce clarity and openness into your hiring processes. By systematically assessing candidates, you gain valuable insights into their likely future behaviour, performance strengths, and areas for development — empowering you to make more informed hiring decisions.
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Reduce Bias and Standardize Interview Results:
Train your hiring leaders to recognize and eliminate unconscious bias with structured panel or individual interviews. Achieve consistent, measurable, and objective results, making hiring decisions fairer, more transparent, and easier to defend to senior management, HR, or unions.
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Increase Reliability and Legal Defensibility:
Implement a job interview assessment scorecard to ensure every candidate is evaluated using quantifiable metrics. Structured interviews deliver greater reliability and validity, helping your organization make hiring choices that stand up to external scrutiny and support equitable employment practices.
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Boost Employee Retention and Cultural Fit:
Improve long-term retention by selecting candidates whose values and needs match your organizational culture and goals. Structured interviews enable you to assess alignment more accurately, resulting in hires who are more likely to succeed and grow within your company.
Who should attend behavioural event interview training?
Structured interview assessment training is ideal for business leaders responsible for conducting job interviews, hiring staff, or recruiting volunteers. It is also suitable for individuals interested in behavioral interviewing techniques, those who work with teams, and anyone aiming to become more confident and effective in selecting the best candidate — not just the one with the most impressive résumé.
You are one email or phone call away from an interactive, customized solution. Give us a call at 416.617.0462 or email us at bruce@brucemayhew.com.
Structured Interview / Behaviour Event Interview Tips
Decide what to evaluate
One key ingredient of any job search is to know what you need and know what you can train. Some skills are mandatory, like being a licensed doctor, lawyer, plumber or electrician. In other cases human-skills or soft-skills like a persons character, work-ethic and personality may be more important with certain elements of job performance able to be learned on-the-job.
Knowing clearly what skills and personality traits are must haves and what are nice-to-haves will allow you to clearly find the best fit for the job and your corporate culture.
Format your questions and evaluation form well
When drafting your BEI, two ways you can begin your questions are:
- Tell me of a time when…
- Describe a situation when…
Be transparent with the candidate
As the interviewer, let your candidate know you are not looking for hypothetical responses. Instead, suggest people can use any type of experience. For example, someone may have limited or no work experience, therefore, encourage them to use their experience on a sports team, with a team at school or some experience they have had as a volunteer.
Practice your listening skills
As the interview, listen for the candidate to clearly describe the Situation or a Task plus an Action they took plus the Result from their action. This is known as the STAR structure. As you listen, if someone gave an answer that talked about a situation and the result, ask a follow up question that asks what action they took.
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Inspired Leadership Skills Development
Leadership training helps new and existing leaders successfully deliver the corporate strategy and build a corporate culture that ignites potential, bringing out the best in everyone.
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Difficult Conversations
Difficult Conversation Training provides the skills needed to navigate sensitive topics, resolve conflicts, and foster a culture of open communication, helping teams become better at problem-solving and decision-making.
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Generational Differences
Generational differences training explores how to create a workspace where Boomers, Gen X, Millennials and Gen Z employees feel valued and are productive. We focus on leadership, communication styles and how to inspire greatness. We also explore cultural differences.
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Time & Priority Management
Time Management Training provides team members practical tools and strategies to prioritize tasks, balance workloads, reduce stress, and increase productivity as they free up valuable time to enjoy innovation and collaboration.
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Email Etiquette for Professionals
Professional email etiquette training teaches how to get to the point quickly and help your reader understand your message at a glance. Communicating clearly helps you build your professional reputation and save time.
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Hiring Skills Using BEI
Behaviour event interview skills training is an investment that will help your leaders/managers consistently hire people who meet your job requirements and fit the corporate culture and values of your organization.
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I hired Bruce Mayhew to facilitate a corporate training program for our district sales managers and senior team members.
Bruce provided enlightened corporate training that was appreciated by all. He was flexible with the timelines and encouraged conversation and questions throughout the training that deepened our understanding. We are applying methods learned during training and it gives us perspective on new hires. His after training cooperation was also greatly appreciated.
I have no hesitation in recommending Bruce’s services to anyone. -
It was a pleasure working with Bruce. He was quick to respond, incredibly flexible with scheduling, and always considerate of our company’s needs.
Bruce went to great lengths to customize his training to ensure our employees learned skills that could be easily and immediately transferred to their work. He did this in a way that was fun, engaging and thought-provoking.
Bruce, thank you for your patience and guidance. I look forward to collaborating with you in future!
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Bruce was one of three speakers we invited to present at a conference with 800 plus attendees and was very open to working with our team to create content that our participants were searching for.
Bruce’s presentations were fun, informative, and he engaged the audience with relevant questions and practical examples. We immediately began receiving great feedback from conference participants, clearly marking Bruce as a great addition to our speaker lineup.
As a manager, I found that the day following I was able to recall and successfully use some of the techniques he spoke of.
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Bruce is an outstanding facilitator and people-connector.
IABC London worked with Bruce and from my first communication with him, Bruce was easy to work with, professional, organized, and prompt to reply.
On the day of our event he arrived early and formed a warm rapport with the speaker panel and those in the audience. He moderated our panel in an informative way that was respective of the audience’s learning. I enjoyed the event immensely.
Thank you Bruce for your contribution to IABC London.
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With just a week’s notice we urgently needed a speaker skilled in managing difficult conversations and managing competing expectations. Luckily, Bruce was available and he quickly collaborated to tailor the content for our group.
Bruce demonstrated an understanding of our team’s needs by blending practical training with relevant theory. He also worked through five real-world scenarios that enabled participants to immediately apply the workshop’s insights.
It was a pleasure to work with Bruce. His flexibility and expertise were greatly appreciated. I highly recommend him!
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When Bruce delivered the effective business email writing course to my management group I received fantastic feedback from the managers on how the workshop was immediately applicable, full of useful strategies and very engaging.
Bruce has the ability to think on his feet, communicate with multiple audiences and keep the project goals in focus. He is a great team player and I look forward to continued work with him on future projects.
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