Clients
Email etiquette training: Protect your reputation and spend less time writing.
In today’s modern workplace, how well your team communicate among themselves and with your clients reflects your organizations culture, values and professional promise. Email etiquette training teaches your team how to write concise, respectful, purpose-driven messages with descriptive subject lines and clear action steps.
- Imagine fewer conflict and misunderstandings.
- Imagine better teamwork, collaboration and clarity.
- Imagine significantly lowering the chance of missed deadlines and lost information.
Get more done and confidently write email you are proud of
Get more done and confidently write email you are proud of.
Previous attendees consistently say the learning experience is enjoyable and memorable, and they leave with practical techniques they can put to use right away.
Are your email:
- Easy to read?
- Easy to understand?
- Easy to respond to?
The average reader has an attention span of only 20 seconds. Mastering email communication is essential to help your employees be more efficient, save time, make fewer errors and create a positive internal and external reputation. Email etiquette training gives them the skills they needed to ensure their email messages (and subject lines) are clear, professional, and effective.
I'm Bruce, your email etiquette instructor
I’ve been called an email linguist. The important thing is the email etiquette training I offer will help your team get to the point, build trust, decrease misunderstandings, get more done in less time, and protect their professional reputation.
As a professional speaker, corporate trainer, executive coach and author, I will help your audience or your team experience greater success.
Testimonial
See the difference email etiquette for professionals training makes
I hired Bruce to provide Email Communication Training to the staff at my client's company. It was a pleasure working with Bruce on this initiative. He was quick to respond, incredibly flexible with scheduling, and always considerate of our company’s needs.
Bruce went to great lengths to customize his training to our specific requirements. His focus throughout the project was on ensuring that our employees learned skills that could be easily and immediately transferred to their work. He did this in a way that was fun, engaging and thought-provoking.
Bruce’s Email Communication Training could not be more relevant to the workplace today and is a MUST for anyone who communicates via email. The pearls of wisdom that are passed on will stick with you every time you send and receive an email.
Bruce, thank you for your patience and guidance. I look forward to collaborating with you in future!
Benefits of email etiquette training for your organization and teams
The following five categories highlight how email etiquette training can benefit your team and organization:
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Enhance communication efficiency
Email etiquette training teaches professionals when to use email versus other communication channels, such as video calls, instant messaging or telephone. Leaders and teams learn to get to the point quickly, manage expectations, and “bottom-line” their messages, saving valuable time and reducing unnecessary back-and-forth. This efficiency results in faster decision-making and improved productivity across the organization.
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Reduce miscommunication and conflict
Participants learn how their writing style impacts perceptions (a concept called “digital body language”). Email etiquette training also teaches how to easily write messages that are not misunderstood as being bossy, rude, or hostile. Leaders gain confidence their team know how to write messages clear, thoughtful email that actually help develop a team atmosphere of collaboration, minimizing unnecessary tension within teams.
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Improve professional reputation
By demonstrating their experience and knowledge, your team of experts and using a positive tone and establish they are trusted professionals, leaders establish themselves as trusted professionals. Email etiquette training covers the use of professional language and structure, informative subject lines, proper greetings, and signature blocks. These practices help organizations present a polished image to clients, partners, and stakeholders, enhancing overall credibility.
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Increased accountability and organization
Proper email etiquette includes best practices for using To, Cc, and Reply All fields, sending attachments, and avoiding mistakes like emailing the wrong recipients. These habits help organizations maintain orderly communication, ensure important information reaches the right people, and reduce the risk of errors that could harm reputation or operations.
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Lower stress and greater employee satisfaction
With customized training and clear guidelines on when and how to use email, leaders and team members feel less overwhelmed by overflowing inboxes and unclear communication. Structured training, reinforced by customized workbooks and personal action plans, empowers individuals to communicate confidently, leading to less stress and a more positive work environment.
My approach to business email writing
My email writing training is designed to have immediate and long-lasting impact by helping participants make small adjustments as they learn to write email with greater clarity. To reinforce training and development, an optional customized workbook / reference book encourages immediate use of new tools, techniques and discussion points.
At the end of my email writing etiquette training participants will have learned how to:
- Spend less time writing and reading email
- Prioritize important information / bottom line their messages
- Get answers to every question they ask, without having to follow up
- Not sound bossy, angry or rude
- Write informative subject lines
- Stop forgetting to send attachments
- Avoid sending email to the wrong people
You are one email or phone call away from an interactive, customized solution. Give us a call at 416.617.0462 or email us at bruce@brucemayhew.com.
Email etiquette training tips
Use a greeting
Say Hello or Good Morning. Avoid being seen as bossy or rude – especially when you don't mean to be.
The easiest solution to sound professional and helpful is to be polite. What would be the first think you would say to them if you were telephoning them or walking into their office? Do that!
Use the same etiquette tip when you close your email. Sign off by saying Good-bye or Thanks or Sincerely.
Write informative subject lines
Use 5 – 8 words in your subject line. Most business people receive hundreds of messages a day – so help them notice your message is important. Help them and you be more productive.
A good subject line that tells the person what your message is about and will help you get yours noticed and answered. Informative subject lines also make email easy to find days, months and years later.
Don't press send too quickly
Be sure you give your reader everything they need to be successful.
Mark Twain said, “I didn't have time to write a short letter, so I wrote a long one instead.” Well – the same holds for email.
Consider what your reader knows (in advance), and needs, so, you have to choose your words carefully.
To be brief AND effective may take a few extra seconds but you will save your reader many minutes by writing a crystal clear message. You will also reduce the risk of them misunderstanding your message. To bottom line your message takes a little more effort but your productivity and professional reputation will be better for it.
Limit your use of 'Reply All'
Before you hit ‘Reply All’ ask yourself if everybody needs to be included. If the answer is no, then don’t fill up other peoples inbox. You will be saving them time (even if they don't know), and protecting your personal and professional reputation because the fewer messages they receive, the happier they will be.
Add white space to your email
If your message has only 2 sentences you are fine. I find if I am stringing together more than 4 or more sentences, it is time to add white space by breaking the message into 2 paragraphs and grouping similar information into paragraphs.
When you add white space to any business writing you make your message much easier to read, understand and reference in the future. It's about writing with style.
Write a cover message when forwarding email
Nobody wants a long email thread forwarded to him or her without any context. People are busy – so make their work easier not more complicated. Do them a favor and protect / build your personal brand reputation by writing a short summary (and why they should care / act), before forwarding.
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Inspired Leadership Skills Development
Leadership training helps new and existing leaders successfully deliver the corporate strategy and build a corporate culture that ignites potential, bringing out the best in everyone.
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Difficult Conversations
Difficult Conversation Training provides the skills needed to navigate sensitive topics, resolve conflicts, and foster a culture of open communication, helping teams become better at problem-solving and decision-making.
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Generational Differences
Generational differences training explores how to create a workspace where Boomers, Gen X, Millennials and Gen Z employees feel valued and are productive. We focus on leadership, communication styles and how to inspire greatness. We also explore cultural differences.
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Time & Priority Management
Time Management Training provides team members practical tools and strategies to prioritize tasks, balance workloads, reduce stress, and increase productivity as they free up valuable time to enjoy innovation and collaboration.
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Email Etiquette for Professionals
Professional email etiquette training teaches how to get to the point quickly and help your reader understand your message at a glance. Communicating clearly helps you build your professional reputation and save time.
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Hiring Skills Using BEI
Behaviour event interview skills training is an investment that will help your leaders/managers consistently hire people who meet your job requirements and fit the corporate culture and values of your organization.
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I hired Bruce Mayhew to facilitate a corporate training program for our district sales managers and senior team members.
The one-day training addressed: multigenerational training to help us understand and therefore adapt management styles according to age group, and Behavioural Event Interviewing (BEI), to help us find and hire the right people when interviewing.
Bruce provided enlightened corporate training that was appreciated by all. He was flexible with the timelines and encouraged conversation and questions throughout the training that deepened our understanding. We are applying methods learned during training and it gives us perspective on new hires. His after training cooperation was also greatly appreciated.
I have no hesitation in recommending Bruce's services to anyone. -
I hired Bruce to provide Email Communication Training to the staff at my client's company. It was a pleasure working with Bruce on this initiative. He was quick to respond, incredibly flexible with scheduling, and always considerate of our company’s needs.
Bruce went to great lengths to customize his training to our specific requirements. His focus throughout the project was on ensuring that our employees learned skills that could be easily and immediately transferred to their work. He did this in a way that was fun, engaging and thought-provoking.
Bruce’s Email Communication Training could not be more relevant to the workplace today and is a MUST for anyone who communicates via email. The pearls of wisdom that are passed on will stick with you every time you send and receive an email.
Bruce, thank you for your patience and guidance. I look forward to collaborating with you in future!
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Bruce was one of three speakers we invited to present at a conference with 800 plus attendees. Bruce presented two different seminars – one on difficult conversations, and one on time management.
Bruce’s presentations were fun, informative, and he engaged the audience with relevant questions and practical examples. I'm happy to say we immediately began receiving great feedback from conference participants, clearly marking Bruce as a great addition to our speaker lineup. Bruce was very open to working with our team to create and deliver content that we knew our participants were searching for.
As a manager, I found that the day following his difficult conversations seminar, I was able to recall and successfully use some of the techniques he spoke of.
I would recommend Bruce for future speaking and training opportunities.
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Bruce is an outstanding facilitator and people-connector.
IABC London worked with Bruce on a Professional Development event titled "The Changing Landscape of Work Environments." From my first communication with him, Bruce was quite simply easy to work with and professional - organized, thorough and prompt to reply.
On the day of our event he arrived early and formed a warm rapport with the speaker panel and those in the audience. He moderated our panel in a helpful and informative way that was respective of the audience's learning. I enjoyed the event immensely, and that is due to Bruce's leadership in bringing the panel of speakers together and bringing out their best insights.
Thank you Bruce for your contribution to IABC London.
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With just a week’s notice before our workshop, we urgently needed a speaker skilled in navigating difficult conversations. Despite attempts to find someone internally, we had to turn to an external expert. Luckily, Bruce was available on short notice, and we quickly collaborated to tailor the content specifically for our group.
Bruce led a focused workshop on managing difficult conversations and managing competing expectations among stakeholders. He engaged directly with our Digital Transformation and Operations Team, who frequently face complex situations.
Bruce demonstrated a deep understanding of our team’s needs by blending practical training with relevant theory. We also worked through five real-world scenarios that addressed diverse challenges, enabling participants to immediately apply the workshop’s insights to their daily work.
It was a pleasure to work with Bruce and to have him speak to our team. His flexibility and expertise were greatly appreciated. I highly recommend him!
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When Bruce delivered the effective business email writing course to my management group I received fantastic feedback from the managers on how the workshop was immediately applicable, full of useful strategies and very engaging.
Bruce has the ability to think on his feet, communicate with multiple audiences and keep the project goals in focus. He is a great team player and I look forward to continued work with him on future projects.