Difficult Conversations
What Is Servant Leadership?
Successful leaders accept they don’t have all the answers. New technology, new ways to work, new market conditions, new employee needs and new clients constantly shift our world. Servant leaders embrace this and see this insight as a positive… a superpower that their competition may not (and often do not) have. Servant leaders empower and inspire their employees to bring their whole self to work.
The Role of Empathy During Difficult Conversations at Work
Difficult conversations are always uncomfortable for everyone involved because of feelings of stress and fear. Practice empathy every chance you get. Be intentional about practicing empathy in low stress or even very happy times. Feel what it is like to be alert and intentionally mindful of what your are needing, believing and feelings and what others may be needing, believing and feelings.
My 8 Habits of Highly Empathic People
Studying empathy is important because it is what binds us together. Empathy helps build trust and respect. And even when this process is slow, when we strive to understand and trust each other we are more likely to work together to find collaborative, mutually beneficial, Win-Win solutions. The alternative is Win-Lose, and why should we settle for Win-Lose when Win-Win is an option?
How to Practice Empathy at Work
The more experiences we have feeling and learning about emotions the more capable at managing our own emotions and being able to correctly recognize and relate to those emotions in other. As adults it can be a longer process but learning how to be more empathetic starts with recognizing the need and practicing empathy.
How To Eliminate Rude, Bossy & Passive Aggressive Email Tone
Tone is one of the most important parts of our email or text messages. There are effective ways to eliminate rude, bossy and passive aggressive tone from our messages and instead build trusting, respectful, mutually beneficial relationships. The few seconds we spend getting into the habit of writing great messages will save us time and help us build a professional brand we will be proud of.
When Leaders are Poor Communicators, Who Pays The Price? Part 1
What makes a great leader communicator? A great leader communicator starts with awareness. Studies have shown that in almost every case we will rate ourselves as far greater - or far poorer (more often) communicators than we actually are. This is backed up within Harvard Business Review articles that report 69% of managers are uncomfortable communicating with their employees.
When Leaders are Poor Communicators, Who Pays The Price: Part 2
It’s easy to get busy and see only what is in front of us, but great leaders help their team and team members also stay focused on the big picture. In Part 2 of 'Who Pays The Price', I discuss 5 of my favourite ways leaders can develop effective communication skills and therefor build an inspired, high-performing team who are loyal.
You Are Asked To Meet Unreasonable Timelines. What To Do.
As a leader you often get difficult requests being made of you / your team in the future. What are your options and what should you do when you are asked to meet unreasonable timelines?
Four Rules To Be An Effective Leader
There are many great things great leaders do. Please enjoy these four rules to be a great leader that I follow in my own leadership journey and that I share when I coach other leaders who are not leaving their leadership success to chance.
Help Team Members Be Accountable
One of the most successful ways to help team members be accountable starts with creating a corporate culture people want to belong to.