Difficult Conversations
What Is Servant Leadership?
Successful leaders accept they don’t have all the answers. New technology, new ways to work, new market conditions, new employee needs and new clients constantly shift our world. Servant leaders embrace this and see this insight as a positive… a superpower that their competition may not (and often do not) have. Servant leaders empower and inspire their employees to bring their whole self to work.
The Role of Empathy During Difficult Conversations at Work
Difficult conversations are always uncomfortable for everyone involved because of feelings of stress and fear. Practice empathy every chance you get. Be intentional about practicing empathy in low stress or even very happy times. Feel what it is like to be alert and intentionally mindful of what your are needing, believing and feelings and what others may be needing, believing and feelings.
My 8 Habits of Highly Empathic People
Studying empathy is important because it is what binds us together. Empathy helps build trust and respect. And even when this process is slow, when we strive to understand and trust each other we are more likely to work together to find collaborative, mutually beneficial, Win-Win solutions. The alternative is Win-Lose, and why should we settle for Win-Lose when Win-Win is an option?
How to Practice Empathy at Work
The more experiences we have feeling and learning about emotions the more capable at managing our own emotions and being able to correctly recognize and relate to those emotions in other. As adults it can be a longer process but learning how to be more empathetic starts with recognizing the need and practicing empathy.
How To Eliminate Rude, Bossy & Passive Aggressive Email Tone
Tone is one of the most important parts of our email or text messages. There are effective ways to eliminate rude, bossy and passive aggressive tone from our messages and instead build trusting, respectful, mutually beneficial relationships. The few seconds we spend getting into the habit of writing great messages will save us time and help us build a professional brand we will be proud of.
When Leaders are Poor Communicators, Who Pays The Price? Part 1
What makes a great leader communicator? A great leader communicator starts with awareness. Studies have shown that in almost every case we will rate ourselves as far greater — or far poorer (more often) communicators than we actually are. This is backed up within Harvard Business Review articles that report 69% of managers are uncomfortable communicating with their employees.
When Leaders are Poor Communicators, Who Pays The Price: Part 2
It’s easy to get busy and see only what is in front of us, but great leaders help their team and team members also stay focused on the big picture. In Part 2 of ‘Who Pays The Price’, I discuss 5 of my favourite ways leaders can develop effective communication skills and therefor build an inspired, high-performing team who are loyal.
You Are Asked To Meet Unreasonable Timelines. What To Do.
As a leader you often get difficult requests being made of you / your team in the future. What are your options and what should you do when you are asked to meet unreasonable timelines?
Four Rules To Be An Effective Leader
There are many great things great leaders do. Please enjoy these four rules to be a great leader that I follow in my own leadership journey and that I share when I coach other leaders who are not leaving their leadership success to chance.
Help Team Members Be Accountable
One of the most successful ways to help team members be accountable starts with creating a corporate culture people want to belong to.
How To Build Employee Commitment
Studies prove there is a direct and measurable link between commitment and employee performance factors like transparency, creativity, productivity, work quality and turnover.
Could Fear Of Conflict Be Holding Back Your Team?
When I say, “you can have conflict when you have trust”, I’m not meaning negative, vindictive, inappropriate, call the lawyers conflict. The foundation of an inclusive workspace is created when employees don’t have a fear of conflict because they know they are able to freely share each other’s experiences, knowledge and points of view without worry of being attacked, mocked, ridiculed or worse.
Why Trust Matters and How To Build Trust At Work
Trust matters at work and knowing how to build trust is something every successful leader does. Unfortunately there are many ways to destroy trust. Author and speaker Patrick Lencioni describes trust in two ways; Predictive Trust and Vulnerability Trust. In this Leadership Blog Post we explore the many ways to build trust at work within any team… because trust matters.
Nobody Should Be Bullied At Work: Part 3
This is Part 3 of my 3‑part series about being bullied at work. In it I continue to explore how employees, leaders and organizations can approach important elements; specifically how to approach performance management.
Nobody Should Be Bullied At Work: Part 2
This is Part 2 of my 3‑part series about bullying at work where I explore how employees, leaders and organizations can approach important elements. Hint: Education for everyone is the best first line of defence and it will support all other important initiatives you should take.
Nobody Should Be Bullied At Work: Part 1
This is Part 1 of my 3‑part series about bullying at work where I explore how employees, leaders and organizations can approach important elements.
Turn Conflict And Difficult Conversations Into Positive Experiences
We often think of conflict and difficult conversations as bad; something to avoid. But should we? What if we started thinking of conflict and difficult conversations as being something good that have the potential to challenge us to become better individuals?
What Should We Do When We Feel A Lack Of Respect For Someone?
Respect is a simple and yet complex thing. It never happens when there is an environment of secrecy and where people can’t speak freely. As respect begins to grow it is like a seed planted, it will require care and attention and it will grow — seemingly slowly at first but before you know it, you will have a healthy, wonderful space filled with respect… and trust.
What is Respect At Work?
Companies that have a respectful workplace almost always are more successful, more creative and more resilient in large part because are satisfied with their work, their contribution and are proud of the company.
10 Tips to Lead Your Team Through Change
Whether it is change for only one product line or change for the whole company, here are 10 of the many special places leaders need to pay attention to support change. One tip to start the discussion off is that communication will be your greatest ability.