Difficult Conversations
How To Tell Clients You’re Raising Your Prices
It can be scary to tell clients you’re raising your prices. Every fear you can imagine flashes before your eyes - over and over. Are you going to lose your best clients? However you choose to do it, your best approach is to do it thoughtfully and to prepare. Here are 8 ways you can help you tell your clients you’re raising your rates.
Motivated Reasoning: Why We Believe What We Believe.
Motivated reasoning impacts what we believe and explains how our thoughts create our reality. This article explores some of the nuances of motivated reasoning including how and why it subconsciously impacts how we all behave and what you and I can do to help the people we work with be more open to change.
When In Conflict, Be A Good Listener: A Step-by-Step Approach
One of the most productive things you can do to be a good listener when in a conflict situation is to help the other person trust you are there to understand their thoughts, feelings and needs. Another thing a good listener does is stay away from judging anyone, laying blame or letting your triggers (strong emotions), get the best of you.
Why Listening Is Important… And How To Listen Well:
Listening is one of the greatest ways to build trust with the other person or people. If you listen to them they will be more likely to listen to you. Especially during difficult conversations, letting the other person feel that they have been heard and understand will go a long way to helping you resolve the situation in a respectful, thoughtful, collaborative way.
How To Tell An Employee They Didn't Get A Promotion
When the difficult conversation of telling an employee they didn't get a promotion is handled well, a disappointment can become a chance for growth. Handling these conversations with empathy and respect will be your best chance of keeping a valued employee engaged.
Relearn How To Give Feedback And Praise
How leaders provide feedback and praise plays an important role in determining if a person and/or a team embrace a growth mindset or a fixed mindset and the honour they show in their work. Both Effort-based praise and Specific-based praise help create a more positive and productive workplace where employees are proud of their work.
Having A Challenge With Employee Performance or Employee Behaviour?
Knowing how to recognize the challenge, evaluate the challenge and then manage the challenge will give every leader the confidence to deal with these situations. We do all of that and more within this post.